Refund policy

RETURNS 

Eligibility

  • We offer free returns for unworn, unwashed, and unused items within 14 days of receipt. All items meeting this criteria are eligible for return unless otherwise stated on the product page (example: face masks are not eligible for return).
  • If your item meets the above criteria, but 14 days have gone by since the receipt of your purchase, please reach out to support@harpersage.com to request a return.

    How to Request a Return

    • To complete a return, simply head to our returns portal (returns.harpersage.com). You'll need your order # and the email address associated with your account handy.
    • Our team works to review and approve all return requests within 24 hours. Once approved, you will receive an email with a link to download and print your return label. Affix it to the original packaging if you still have it, and seal it with the HarperSage sticker we included. All you have to do is drop it off at your nearest USPS location!
     

    REFUNDS

    You will be refunded in full to your original form of payment once we receive and process the return. If everything looks good, a credit will automatically be applied to your credit card or original method of payment. It typically takes 5-10 days for the refund to appear in your bank account.

    *Please note that shipping fees (if applicable) are not eligible for refunds.


    LATE OR MISSING REFUNDS

    If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@harpersage.com, and we will do our best to help! 


    EXCHANGES

    We are unable to process "true" exchanges at this time. If you would like to try a different item, kindly return it and then place another order. 

    If you’d like advice on styling, sizing, fit, or more information about a product prior to purchasing to help reduce the need for exchanges, then please reach out to us at support@harpersage.com. We'd love to help!