Questions? We can help.
How can I track my order?
You can track your order via the link in your shipment confirmation email, or you can click here to visit our order tracking page. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us (email@example.com).
HOW Much is Shipping?
We offer free shipping and free returns! At this time, we do not offer expedited shipping options.
What carrier do you use?
We use both UPS and USPS to get HarperSage items into your hands!
Where do you ship?
Currently, we ship to the United States (excluding U.S. territories), however, we are working towards offering international shipping because we have peers all over the world!
Can I edit my shipping address?
If your order is shipping to an incorrect or outdated address, email firstname.lastname@example.org ASAP so we can try and fix it for you!
How long will it take to receive my order?
Orders typically take 3 to 4 business days to ship, although we strive to ship them even sooner. Once shipped, it typically takes between 3 and 5 business days to arrive.
**Due to the ongoing COVID-19 crisis in India, our manufacturing partners continue to experience delays that may affect our ability to ship your order within the timeframe below. If you are experiencing shipping delays and have questions, please reach out to us at email@example.com. We are striving to communicate all shipping updates in a timely manner.
How do I return an item?
We're sorry it didn’t work out. Returns are easy (and free)! To complete a return, simply head to our returns portal returns.harpersage.com to answer a few questions for us. You'll need your order # and the email address associated with your account handy! If you experience any difficulties with our returns portal, please reach out to firstname.lastname@example.org your request.
Once it's submitted, we'll email you a pre-paid return label. Affix it to the original packaging, and seal it with the HarperSage sticker we included. All you have to do is drop it off at your nearest USPS location!
WHAT IF I NEED ANOTHER PRE-PAID RETURN LABEL?
No problem. Reach out to us at email@example.com with your order number, and we'll email you a replacement label for you to print and use.
What's your return policy?
We offer free returns for all unworn, unwashed, and unused items with our returns tag still on within 14 days of receipt. *If you experienced shipping delays that drop you outside of this 14-day window, we will gladly make an exception. If you have questions about return eligibility, kindly reach out to us, and we'd be happy to let you know!
You will be refunded in full to your original form of payment once we receive and process the return. It typically takes 5-10 days for the refund to appear in your bank account.
Are there any items not eligible for return?
At this time, all items are eligible for return provided they meet the required return policy criteria!
Can I exchange an item?
We are unable to process exchanges at this time. If you would like to try a different item, kindly return it and then place another order.
If you’d like advice on styling, sizing, fit, or more information about a product prior to purchasing, we are more than happy to help at firstname.lastname@example.org.
How does HarperSage product fit?
Sizing varies between our items, so we recommend using the additional tools to better determine your ideal size.
A link to our "Size Guide" is available on each page where you can view the measurement range we recommend for each garment. We also provide additional information in the Details and Peer Stats section in every product listing. If you have further questions about fit, we are happy to help you out via email!
If you've made a purchase before, we'd also recommend checking out @TeamConfidante - our private Instagram community for our Peers to exchange fit and styling advice on their HarperSage pieces.
Will you be offering more sizes?
Yes! We are working hard to be able to offer additional sizing options in the near future. If you'd like to request a particular size, we'd love to hear from you and what you're looking for.
Where is your clothing made?
We proudly manufacture our clothing in a women-owned factory in Delhi, India. They are a twin sister duo, and we absolutely love working with them!
In addition to product development and manufacturing, we are working closely with them to identify keys ways in which our business can further support their strides made towards supply chain transparency and in combating the risk of human trafficking.
Can you explain what a Duo Capsule is?
A Duo Capsule is how we refer to the apparel products we offer! We design product that can easily be worn as a "duo" - a little Harper and a little Sage. Of course, sometimes we feel a little more one-sided, and on those days we head straight for Harper or for Sage and dig in!
We love to see how you #doyourduo. Use our hashtag on Instagram to show us how it's going, or check out @TeamConfidante - our private Instagram community - via your customer account!
I have a question about my account.
If you have questions or concerns about your account, or encounter any trouble viewing orders, saved addresses, or finding the Team Confidante submission portal, please reach out to us (email@example.com), and we'll sort it out for you!
What is Team Confidante?
Team Confidante is an Instagram community where our Peers can share fit and styling advice with each other - much like an IRL confidante would! If you submit a photo to us through our online form or DM one to us on Instagram, we'll send you a code for $15 off your next purchase. For any questions about Team Confidante, kindly reach out to us on Instagram @TeamConfidante or email us at (firstname.lastname@example.org).